What We Log
For every operation, we record: job ID, file size (in bytes), input format, output format, timestamp, your tier (free/pro/business), and job status (pending/completed/failed).
Why We Log It
This metadata enables accurate billing, debugging when things go wrong, and usage analytics that help us improve the service. We need to know a job completed to count credits correctly.
What We Never Log
We never log file contents, original filenames, or your IP address (stored as a hash only). We don't record your location, EXIF data from images, or any content from your files.
| Logged | Never Logged |
|---|---|
| File size (bytes) | File contents |
| Input/output format | Original filename |
| Timestamp | IP address (stored hashed) |
| User tier | Location data |
| Job status | EXIF/metadata from files |
Data Retention Period
Individual job records (Job ID, file sizes, timestamps) are retained indefinitely for billing accuracy, support purposes, and internal analytics. We do not store filenames, EXIF data, or any other file metadata—only the minimum required to calculate credits and investigate issues.
Aggregate statistics (total operations, format popularity, processing trends) are retained indefinitely for service analytics. These contain no personally identifiable information.
Your actual files are deleted much sooner—see How long do we keep your files? for details.