Current Policy
Files auto-delete 1 hour after processing completes—on all tiers, no exceptions. Whether you're on the free tier or Business plan, the same retention window applies.
Download Promptly
If you don't download your files within 1 hour, they are permanently lost. We cannot recover them—this is by design.
How Auto-Delete Works
Our cleanup services run continuously. Once a file's retention window expires, it's immediately queued for deletion. Files are removed from storage within minutes of expiration.
What Gets Deleted
Everything related to your job: input files, output files, and any temporary artifacts created during processing. After 1 hour, no trace of your files remains on our servers.
What's Retained
We keep minimal job metadata for billing and debugging: job ID, file sizes, formats, timestamps, and status. No file contents, no filenames. See what metadata we keep.
Manual Deletion
Don't want to wait? You can delete your files immediately after downloading using the delete button in the interface. Files are removed instantly.
No Backups Policy
We don't create backups of customer files—ever. Traditional backup systems would extend data retention beyond 1 hour, violating our privacy commitment.
Privacy Enables Scale
Short retention means we can offer generous batch limits and fast processing. Privacy and performance are complementary—less data to store means more resources for processing.
Why Not Longer Retention?
Because it goes against our core mission. Our job is to get you in and out within minutes with all your files processed so you can move on to more important things. If your workflow requires files to stay on our servers for hours or days, we have done something wrong and failed in our mission.
1 hour is generous for a service designed around speed. Most users download within seconds or minutes. The retention window exists for flexibility, not as a storage locker.